Shipping & Returns
Fast, reliable shipping across the United States with careful handling for all research materials.
Processing Time
1-2 Business Days
All orders are carefully reviewed and prepared for shipment within 1-2 business days of payment confirmation.
Shipping Time
3-5 Business Days
Once shipped, standard delivery takes 3-5 business days to arrive at your location within the United States.
Total Estimated Delivery: 4-7 business days from order placement to delivery
Shipping Information
Shipping Coverage
We ship to all 50 states within the United States
Free shipping on orders over $200
All orders shipped via USPS Priority Mail or UPS Ground
Tracking information provided via email once shipped
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM EST or on weekends will be processed the next business day.
Processing Timeline:
- • Orders before 2:00 PM EST: Same-day processing
- • Orders after 2:00 PM EST: Next business day processing
- • Weekend orders: Processed Monday
Safe Packaging
All products are carefully packaged to ensure safe transit and maintain product integrity:
- •Discrete, unmarked packaging for privacy
- •Cold packs included for temperature-sensitive materials (when applicable)
- •Secure cushioning to prevent damage during transit
- •Tamper-evident seals for product security
Returns & Refunds
Return Policy
Due to the nature of research chemicals and the need to maintain product integrity, we have specific guidelines for returns and refunds:
Important Notice
Research chemicals cannot be accepted for return once opened or if the seal has been broken.
Eligible for Returns
- Damaged products received (report within 48 hours with photos)
- Incorrect products shipped (contact us immediately)
- Unopened products with intact seals (within 14 days of delivery)
How to Request a Return
- 1
Contact Us
Email us at Sales@northbridgerl.com with your order number and reason for return
- 2
Provide Documentation
Include photos of damaged items or packaging if applicable
- 3
Receive Authorization
Wait for our team to review and provide return authorization
- 4
Ship Return
Follow the provided instructions to return the product
Refund Timeline
Once we receive and inspect the returned product, refunds are typically processed within 5-7 business days. Refunds will be issued to the original payment method.
Frequently Asked Questions
Can I expedite my order?
Yes, expedited shipping options may be available. Please contact us at Sales@northbridgerl.com before placing your order to discuss expedited shipping options and associated costs.
Do you ship internationally?
Currently, we only ship within the United States. International shipping is not available at this time due to regulatory requirements for research materials.
What happens if my package is lost or stolen?
If your package is lost or stolen, please contact us immediately with your order number. We will work with the carrier to investigate and resolve the issue. Lost packages may be eligible for a replacement or refund depending on the circumstances.
How do I track my order?
Once your order ships, you will receive an email with tracking information. You can also track your order on our Track Order page using your order number.
Have Questions About Your Shipment?
Our team is here to help with any shipping or order inquiries. Get in touch with us for prompt assistance.